Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please note personalised products are non-refundable

To return your product, you should email us first at: support@houseofdesi.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt* from being returned.

Sale/clearance Items

Please note personalised products are non-refundable

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial or zero refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace sale items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@houseofdesi.co.uk

Returns Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an expensive item, you may consider using a trackable shipping service or purchasing shipping insurance.

Any Questions?

Contact us at: support@houseofdesi.co.uk for questions related to refunds and returns.